GENESIS CARES


WE BELIEVE BUYING A CAR IS A RELATIONSHIP.
NOT A TRANSACTION.


Offering programs such as Genesis Concierge and Service Valet, Genesis Cares is an initiative that focuses on tangible services that go above and beyond for Genesis owners. Because a relationship means we are in this together.





GENESIS CONCIERGE
GENESIS CARES

"At Genesis, we pride ourselves in consistently putting our customers’ needs first. In these uncertain times created by the coronavirus and the general anxiety experienced in communities throughout America, we wanted to step forward for our customers and help alleviate at least some of the potential concerns they may have.”


Mark Del Rosso, President and CEO, Genesis Motor North America
PAYMENT RELIEF FOR CURRENT OWNERS UP TO 6 MONTHS


If you purchased or leased a new Genesis vehicle between March 14–May 17, 2020, have financed through Genesis Finance, and subsequently experienced a job loss caused by COVID-19 anytime this year, Genesis will make your payments for up to six months*.
request information or even check inventory. Whatever you need. On your terms.
GENESIS CONCIERGE


The easiest and newest way to shop for a vehicle, Genesis Concierge is a Genesis Cares program offering complimentary personal shopping services. Connect with your concierge to ask questions, book a test drive*, book a test drive. request information or even check inventory. Whatever you need. On your terms.
GENESIS SERVICE VALET

A FRIENDLY REMINDER.
WE’RE OPEN AND WE’VE GOT YOUR BACK.

In these uncertain times, we want you to rest easy knowing you can stay home if your vehicle needs servicing. With complimentary Genesis Service Valet,* through your participating retailer, we send a team member to pick up and drop off your Genesis vehicle for service while leaving you a courtesy replacement, ensuring an effortless and safe experience. In addition to all Genesis employees wearing fresh gloves whenever interacting with your car, all vehicles valeted will be protected by plastic seat covers, paper floor mats and plastic steering wheel covers to maintain sanitary conditions in your Genesis.






SCHEDULE SERVICE
AT YOUR SERVICE.

True luxury is about the complete experience. Designed around real needs and wants, respecting how you actually live. This is the Genesis Experience, our thoughtfully crafted suite of owner benefits.

GENESIS CONNECTED
SERVICES

GENESIS
SERVICE VALET

MULTIMEDIA &
NAVIGATION UPDATES





COMPLIMENTARY
MAINTENANCE

SIRIUSXM
ALL ACCESS

GENESIS
24/7 ENHANCED
ROADSIDE ASSISTANCE